Terms & Conditions

1. Acceptance of Terms

By using our website and services, you acknowledge and agree to these Terms and Conditions, as well as our Privacy Policy, which is incorporated by reference. These Terms govern your use of our services, website, and any interactions you have with Finesse Auto Glass Repair. If you do not agree with any part of these terms, you must immediately cease using our services or website.

We may update or modify these Terms from time to time. By continuing to use our website or services after such changes, you consent to be bound by the revised terms.

2. Services

Finesse Auto Glass Repair offers professional auto glass services, including but not limited to:

• Windshield replacement and chip repair
• Back glass and side glass replacement
• ADAS calibration related to auto glass replacement
• In-shop and mobile auto glass services, where available (collectively, “Services”)

Availability of Services: All services are subject to availability. We may limit or modify services based on staffing, equipment, glass or parts availability, service area, or business hours.

Service Details: We reserve the right to modify or discontinue any service at any time without notice. While we strive to provide accurate descriptions of our services, we cannot guarantee exact availability or outcomes, as work depends on vehicle condition, manufacturer requirements, and other observable factors.

3. Account and Registration

To book appointments or access certain features on our website, you may be required to create an account.

Responsibilities: You agree to provide accurate, current, and complete information and to update it if any details change. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access.

Account Cancellation: You may cancel your account at any time by contacting us directly. You remain responsible for any outstanding charges incurred prior to cancellation. We reserve the right to suspend or terminate accounts if we suspect fraudulent or unauthorized activity.

4. Appointments and Bookings

To schedule an auto glass service, you can use our online booking system, if available, or contact us directly. By booking, you agree to:

Booking Process: Provide accurate information, including vehicle details, glass damage, and contact information.

Confirmation: After booking, you may receive a confirmation email, call, or text. Contact us if confirmation is not received.

Cancellation & Rescheduling: Please notify us at least 24 hours before your appointment. Late cancellations may incur a fee, if disclosed when booking.

No-Show Policy: Failure to attend a scheduled appointment without notice may result in applicable service or cancellation charges, if disclosed in advance. Repeated no-shows may result in refusal of future appointments.

Late Arrivals: Arriving late may result in reduced service time or rescheduling. Applicable fees may still apply.

5. Payment

Payment for auto glass services is due as communicated at the time of booking or service. We accept the payment methods confirmed by our team. Insurance-related services may be subject to your policy, deductible, and insurer approval.

Payment Processing: Payment information may be processed through third-party providers. Refer to the applicable payment provider’s privacy and security terms.

Failure to Pay: If payment cannot be processed, we may suspend or cancel future appointments until the balance is settled.

6. Pricing and Fees

We strive to keep pricing transparent and up to date. Prices may change due to factors such as vehicle make and model, glass type, required parts, and calibration needs.

Service Pricing: Fees for each service will be communicated at the time of quotation or booking. Discounts or promotions are subject to specific terms.

Additional Charges: Extra fees may apply for specialized glass, additional travel, materials, or calibration services. We will communicate applicable additional charges before proceeding.

7. Refunds and Exchanges

Refunds are considered case by case:

Services: If dissatisfied with a repair or replacement, contact us within 7 days. We may offer an inspection, corrective service, or a partial refund in appropriate circumstances, subject to applicable law and any written warranty.

Products: Returns or exchanges of separately purchased retail items, if offered, are subject to the applicable manufacturer policy and any terms provided at purchase. Installed or custom-ordered glass may not be eligible for return, except as required by law.

8. Conduct and Behavior

Clients must treat staff and others with respect. Disruptive, abusive, or unsafe behavior is not tolerated.

Refusal of Service: We reserve the right to refuse service where behavior is aggressive, discriminatory, or creates unsafe conditions, subject to applicable law. Charges for completed services still apply.

9. Liability and Indemnity

Limitation of Liability: Finesse Auto Glass Repair is not responsible for injury, loss, or damage unrelated to our work, except to the extent caused by our negligence or as otherwise required by law. Any limitation of liability applies only to the extent permitted by law.

Indemnification: To the extent permitted by law, you agree to indemnify and hold harmless Finesse Auto Glass Repair, its staff, and affiliates from third-party claims arising from your misuse of our services or website or your violation of these Terms.

Scope & Timing: Our repair, replacement, or calibration work reflects the vehicle’s condition and the services performed at the date and time of service. Pre-existing damage, hidden defects, and unrelated mechanical or electrical issues may not be detectable during auto glass work. We do not guarantee future vehicle performance.

Changes After Service / During Transport: Changes to vehicle condition after service—including damage during third-party storage, driving, repair, or transport—may be outside our control. This does not exclude responsibility for defective workmanship, negligence, or any rights provided by law or a written warranty.

Service Records & Photos: Photos or documentation, when provided, reflect the vehicle or glass as documented at the time. We recommend promptly recording any concerns after service.

Claims Procedure: If you believe our service caused damage or was not performed as agreed, please notify us in writing within 3 business days when reasonably possible and give us an opportunity to inspect the concern before further work is performed. This notice request does not waive non-waivable legal or warranty rights.

Limitation of Liability: To the fullest extent permitted by law, liability for claims arising from a particular service may be limited to the fee paid for that service, except where such a limitation is prohibited by law.

Governing Law: These Terms are governed by the laws of [CONFIRM GOVERNING STATE], subject to applicable consumer protection laws.

10. Intellectual Property

All website content, including text, logos, images, and videos, is the property of Finesse Auto Glass Repair or its respective owners and is protected by applicable intellectual property laws. You may not reproduce, distribute, or display protected content without prior written permission.

11. Privacy and Data Protection

By using our services, you agree to our collection and use of personal data as described in our Privacy Policy. This may include your name, contact details, vehicle information, and payment-related information necessary for scheduling and service delivery.

12. Third-Party Links and Services

Our website may link to third-party websites. We are not responsible for their content, privacy policies, or practices. We encourage reviewing their policies before use.

13. Termination

We may suspend or terminate your access to services or the website if you violate these Terms. You may terminate use by canceling your account, if applicable, but you remain responsible for obligations incurred prior to termination.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government regulations, pandemics, supply disruptions, or other emergencies, to the extent permitted by law. We will make reasonable efforts to minimize disruption.

15. Amendments

We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use after changes indicates acceptance.

16. Claims of Copyright Infringement

If you believe content on our website infringes your copyright:

Provide identification of the copyrighted work, the location of the allegedly infringing content, your contact details, a good-faith statement, and your signature.

If you disagree with a removal, you may submit a counter-notice with the information required by applicable law.

Repeat infringers may have accounts suspended or terminated.

17. Guest Service Policy

By using our services, you agree to:

Booking & Appointments: Schedule in advance where required, provide at least 24 hours’ notice for cancellations when possible, and arrive on time.

Behavior & Conduct: Treat staff respectfully; supervise children and pets at the service location.

Health & Safety: Follow shop safety instructions, keep clear of work areas, and follow any post-installation instructions, including adhesive curing and safe-drive-away guidance.

Customer Satisfaction: Provide feedback promptly so we can review concerns.

18. Disclaimer of Warranties

Except for any express written service or manufacturer warranties and rights that cannot legally be excluded, services and website content are provided “as is.” We make no warranties regarding the accuracy or completeness of website content. Use of third-party links or services is at your own risk.

19. Contact Us

Finesse Auto Glass Repair

Address: 4501B E Fayette St, Baltimore, MD 21224

Phone: (443) 892-3570

Email: info@finesseautoglassrepair.com